Collaboration on Social Science and Immunisation (COSSI) Prior to and during the implementation of a COVID-19 vaccine campaign, there is an ongoing need to ensure that we have a rich understanding of the factors affecting engagement with a COVID-19 vaccine program, and particularly of the enablers/strategies that could be used to support acceptance. Although Australia has robust immunisation programmes, suboptimal vaccine uptake amongst adults is pervasive across Australian states and territories and may compromise plans to squelch the SARS-CoV-2 pandemic by achieving herd immunity through vaccination. Many underserved and marginalised groups experience complex challenges, such as insufficient health literacy and limited interaction with health services. To support COVID-19 vaccination goals and aims outlined by the Australian Government and the Australian Technical Advisory Group on Immunisation (ATAGI), and to ensure equitable vaccination uptake across all population groups, t
‘Clients see price as relatively unimportant, provided the service is there’
By Jerome Doraisamy|12 January 2021
Looking ahead in 2021, lawyers must remember that drivers of client satisfaction remain relatively unchanged in the wake of COVID-19, albeit with some new expectations of service, say two professionals.
Speaking recently on The Lawyers Weekly Show, beaton executive chairman George Beaton said that, despite the topsy-turvy nature of the past year and subsequent evolutions to the professional marketplace, there are “unchanged needs for clients”, including and especially understanding and demonstrating an ability to specifically address what is being asked.
“The stamp of approval [comes if the following is answered:] ‘Do you really understand our situation, our industry dynamics, what the legal needs are and the way they’re interpreted and addressed’,” he said.